Ultimate Local Scholarships Guide How to Find and Win Them

Ultimate Local Scholarships Guide How to Find and Win Them SAT / ACT Prep Online Guides and Tips You may already know a lot about some of the big, popular, national scholarships - programs like the Gates Millennium Scholarship, the Coca-Cola Scholarship, McDonald’s Scholarships, and so on. If you’re interested in applying for scholarship money, it’s definitely easiest to start with awards that you already know about. But if you only focus on these big awards, you could be missing out on a lot of cash. Local scholarship awards may be smaller than the most famous scholarship programs, but there are so many awards out there that it would be silly not to look into local options. Here, I’ll talk a bit about how these local awards differ from the national ones and why it’s important that you consider these smaller scholarships. Then, I’ll talk about how you can find scholarships in your community. I’ll end with tips and strategies for submitting the best possible applications for local scholarship awards. Keep reading if you want to win the most local scholarship money possible! How Are Local Awards Different From National Ones? The scholarships you may already have heard about offer some seriously large monetary awards: The Gates Scholarship covers all unmet need through college; the average annual award through 2014 came to about $12,500. The Coca-Cola Scholars Foundation Scholarship gives winners $20,000. The McDonald’s HACER Scholarship gives $100,000 over four years. With big payouts like these + name-brand recognition, you’re going to come up against a lot of competition for these awards. This doesn’t mean you shouldn’t apply for them - it just means you should also look into local awards. What Makes Local Awards So Great? Local scholarships, by definition, are going to be targeted towards a smaller pool of potential applicants. The award amount may be smaller - they’re probably not funded by international private organizations - but they also will be less competitive.That means you often have a much better chance of receiving an award! There are some other serious advantages that come with focusing on local scholarships: First, it'll probably be easier for you to seek out personalized information and feedback about available scholarships. This is because you have resources available to you in the form of guidance counselors, teachers, or community leaderswho may know about local programs.This means you're more likely to find awards that are a good fit for you. Second, becauselocal scholarshipsare relatively small (on average), you may find that their application processes are less intensive than thoseof the huge, national awards. This means it may be easier for you to apply for the awards you're interested in. Are you convinced yet that you should check out some small, local scholarships? If so, keep reading! How to Find Local Scholarships in Your Community There's no one way to go about looking for local scholarships, but there are a lot of different resources for you to take advantage of. The following tips and strategies will help you find as many appropriate local awards as possible. Talk to Your Guidance or College Counselor Your guidance and college counselors are awesome resources. They tend to be very plugged into info on local awards and scholarship programs, and because they also (presumably) know you, they may be able to point you to awards that arethe best fit for you. You'll make a good impression on your counselor if you’re proactive andspeak to herabout awards.This will help you learn about local awards, of course, but it'll also be helpful when it comes time to find references forcertain scholarship applications. Guidance and college counselors often write great letters of recommendation. Focus on Local Community and Cultural Centers Community and cultural centers are hubs of local activity. If there are any popular local scholarship programs available, these centers may have information on them. They may even offer scholarships themselves! Take Advantage of Online Resources The College Board's scholarship databaseis a great place to start looking, even when it comes to local awards. The databasemay not have info on extremely limitedorvery small scholarships, but it does include state-based awards. Another thing to keep in mind is this resource doesn’t just list scholarships based ongeography - itconsiders allsorts of relevant group affiliations that may affect scholarship eligibility. In addition to looking atthe College Board's website, you'll want to do your own experimenting with looking for scholarships online. Start with some trial and error with Google - for example, search for "scholarship [your town]," "scholarship [your county]," "scholarship [your state]," or "scholarship [group affiliation]." Independent online research is key tofinding local awards. Submitting the Best Applications for Local Awards If you already have some local scholarship programs in mind (or even if you’re still looking), it’s important to submit the best scholarship applications possible to maximize your chances of winning money. Each local program is likely to have its own application, criteria, submission deadline, and administrative protocols. Keeping track of all of this information and actually completing the applications will be a pretty significant commitment on your end. As such, you want to make sure each application is appropriately submitted - you don’t want to put in a ton of work and not have anything pan out because you didn't follow instructions! The following tips will help you optimize your success rate in applying for local awards. Step #1: Make Sure You Meet All Eligibility Criteria This is a big one - small awards are likely to have smaller, more specific target audiences, so you don’t want to waste your time applying for a scholarship that you have no chance of winning. Chances are you'll be automatically disqualified if you don't meet all criteria, regardless of your other accomplishments. If you have any questions about eligibility criteria, or if they’re unclear, contact the scholarship program ASAP so that they can clear things up. Step #2: Ask Yourself If You're a Good Fit This is related to the previous tip - because smaller local awards might be targeting smaller groups of students with specific interests, strengths, or backgrounds, you’ll want to assess whether you’re a good fit for the award before applying. For example, let's say you find an award for scholar-athletes. If you'revery strong academically but the last sport you played was JV lacrosse freshman year (and you sat on the bench for most games), you probably won’t be a competitive applicant. It might be prudent to skip an application like this even if you technically meet all eligibility requirements. Ultimately, you'll want to look for scholarships that fit best with your strengths. You may not be an ideal scholar-athlete, but maybe your time spent volunteering with local nonprofits would make you a competitive applicant for a community service award, for example. Your "fit" for a specific program is perhaps more important than your raw accomplishments. Step #3: Emphasize Your Ties to the Scholarship and the Community Local scholarship programs are typicallycreatedand run by local people who are invested in students in their community. Boost your chances of winning local scholarships by emphasizing your connection to this community. You'll want to start by thinking abouthow you conceptualize this "community." What is the group that the scholarship program is targeting, and how are you a part of it? If you're looking at a state-wide scholarship, it’s likely to be state-funded. You don't necessarily have to get too gung-ho about how much you love your state of residence. If you're looking at a scholarship based on some other geographical area (e.g. your city, town, or county), spend some time brainstorming about what this community means to you, how you’ve participated in it, why you value it, etc. You don’t have to gush about it in your application, but if you have an opportunity to write an essay make sure to emphasize these connections. If you're looking at a scholarship based on a non-geographical community (e.g. a local organization, religious or interest group, etc.), you’d take the same sort of strategy as above. Do your research on the group’s mission and values if applicable. You’ll want your application to be congruent with these values. For example,if you’re applying for a community service award, talk about how the scholarship would help you further serve your community in the future. If you’re applying for a scholarship that’s awarded in memory of another individual, learn about that person! Chances are that family friends of that person are the ones going over applications. Do you sharecommon interests and values? Step #4: Complete All Parts of the Application Before you even start a scholarship application, read through all the paperwork tomake sure you'reable to provide everythingthat's required. For example,if the scholarship is due tomorrow and the app asks for a letter of recommendation, it’s probably not going to happen. Plan on submitting the application exactly as itsrules state,even if the program is old school and asks you to fax the application or something silly like that. Common application componentsinclude: The application itself, including demographic information Application essays Financial information (for need-based scholarships) Academic information, like transcripts and test scores(for merit-based scholarships) Letters of recommendation Other supporting documentation (e.g. records of volunteer hours) Step #5: Make Sure to Meet the Deadline Submitting a scholarship application late doesn’t make a good impression, and it’s likely to disqualify you. Don’t wait until the last minute to submit a scholarship either - you don’t know if you’ll have technical issuesor missing paperwork that might delay the process. Give yourself time to fix your application if you come across any issues. If you have to ask for letters of recommendation, give people 3-4weeks advance notice. You might want to account for even more time if you are asking for recs during the â€Å"busy season† (around late fall). Final Tips for Success Hopefully, you're now all set to start looking for those awesome local scholarships.In order to optimize your chances of success, it's better to start sooner rather than later - a big chunk of awardsare meant for high school seniors, so it's ideal to start your research early on in your junior year. This gives you plenty of time to organize everything you need to submit successful applications. If you're already a senior, don't despair! There still may be scholarships out there for you. Just make sure to be especially mindful of deadlines, as they may come up pretty quickly. Finally, make it your mission to apply to several scholarship programs (and not just local ones, either). Don't put all your proverbial eggs in one basket by just applying for a single award, no matter how great of an applicant you are. Good luck, and go get 'em! What's Next? There are so many different types of scholarship programs out there. If you're just starting your research, it's smart to familiarize yourself with your options before submitting any applications. Start by checking out our guides to the top scholarships for high school juniors and seniors. You'll also want to read our article about the easiest scholarships to apply for - these applications can be completed in no time! Finally - tying into my comment earlier in the article about different kinds of communities - you might also want to look at our guide to the best scholarships for minority students. Want to improve your SAT score by 160 points or your ACT score by 4 points?We've written a guide for each test about the top 5 strategies you must be using to have a shot at improving your score. Download it for free now:

An Easy French-English Bilingual Story at the Beach

An Easy French-English Bilingual Story at the Beach Many people travel to France to enjoy its gorgeous beaches. Whether you prefer sunny â€Å"Cà ´te d’Azur†, the windy beaches or â€Å"Arcachon†, the historic â€Å"plages de Normandie† or the wild and rocky coasts of Brittany, you’ll have plenty of sea waters and beaches to choose from when traveling, for real or virtually to France. Explore the vocabulary related to beach activities with this learn French in context  story. This story is written mostly in the present tense and with simple sentence structures, so even beginners can follow the story once they have studied their  French beach vocabulary. And Now, Let's Go to the Beach! Mon mari, ma fille et moi, nous habitons en Bretagne, dans le nord-ouest de la France, en face de lAngleterre, dans une petite ville qui sappelle  «Ã‚  Paimpol  Ã‚ ». Jai de la chance car nous sommes cà ´tà © de la mer, au bord de la Manche plus prà ©cisà ©ment.   My husband, my daughter and myself, we live in Brittany, in the north-west of France, across from England, in a small town called Paimpol. I am lucky since we live by the sea, on the banks of the Channel more precisely. Ma fille Leyla et moi, nous adorons nager. Il y a une petite plage de sable 5 minutes pied de chez nous, et bien sà »r, nous y allons trà ¨s souvent. My daughter Leyla and I, we love to swim. There is a small sand beach five minutes walking distance from our house, and of course, we go there very often. Leyla a dix ans, et elle sait bien nager. Elle a pris des cours de natation la piscine avec son à ©cole, et aussi pendant les weekends, et donc vraiment elle nage bien la brasse, le crawl etc... Mais quand  elle va la plage, elle ne nage pas beaucoup : elle joue dans la mer, saute dans les petites vagues, patauge... Elle boit rarement la tasse, mais à §a arrive. Alors elle tousse, et elle replonge dans l’eau ! Elle aime bien aussi faire de grands chà ¢teaux de sable avec les autres enfants qui sont sur la plage. Leyla is ten, and she is a good swimmer. She took swimming lessons at the pool with her school, and also during the weekends, and therefore she can really swim the breaststroke,  the crawl etc well†¦ But when she goes to the beach, she doesnt swim much: she plays in the sea, jumps in the small waves, splashes around†¦ She rarely accidentally swallows sea water, but it happens. Then she coughs, and dives back in (the water)! She also enjoys making big sand castles with the other kids (who are) on the beach. Faire de la Voile = to go Sailing in French L’autre jour, Leyla a fait une journà ©e de voile avec son à ©cole. Et tout a coup, elle a vu deux dauphins !! Malheureusement, au dà ©but elle a pensà © que c’à ©tait des requins, et elle a eu trà ¨s peur... The other day, Leyla had a sailing outing with her school. And suddenly, she saw two Dolphins !! Unfortunately, at the beginning, she  thought  they  were  two sharks, and she was very scared. C’est un vrai dà ©mà ©nagement lorsque nous allons nous baigner ! Il faut prendre des pelles,  des seaux, un rà ¢teau, des serviettes de plage, et surtout ne pas oublier la crà ¨me solaire. Il fait souvent gris en Bretagne, mais le soleil est toujours l, en dessous des nuages, et il faut toujours mettre de la crà ¨me solaire pour ne pas attraper un coup de soleil. Nous ne prenons pas de  parasol, ni de chaise longue – on est en Bretagne, pas   St Trop’  !! Its like packing for a move when we go swimming! We have to take shovels, pails and a rake, beach towels and above all not forget the  sunscreen!! Its often overcast in Brittany, but the sun is always there, under the clouds, and you should always wear sunscreen so you dont get sunburnt. We dont bring a beach umbrella, nor a beach chair - were in Brittany, not Saint-Tropez !!

State Aid Cases Essay Example | Topics and Well Written Essays - 3000 words

State Aid Cases - Essay Example State aid is composed of four components which are vital for it to be considered a state aid. A state aid must be granted by the member state or through its state resources with regard to stated rules. It can be delegated to the department of state like the municipalities or even the regions of the state. The undertakings of state aid are made public since it’s considered imputable to the state due to the state resources involved. The undertaking of state aid is done in favor of certain production of goods and services due to its selective advantage. Thus, the recipient of state aid is to solve an economic activity thus enhancing the provision of goods and services despite its legal framework. The state aid rules apply to both private and public undertakings weather its run for profit or not. Mandate of the commission on state aid The state aid procedure is developed to ensure smooth and orderly operations of thus avoiding several state aid cases which are likely to come up (E U, 2012). According to EU working paper, the state aid measures and schemes must be notified and approved by the commission before its commencement. The commission the looks at the guidelines and considers its effects before approval. The commission is thus mandated to oversee the adherence of the state aid undertakings with the rules so as to minimize conflicts as possible (Salmon, 2012). Any state aid done without the approval of the commission is considered unlawful and may be recovered without notice. The commission always approves the state aid measures within a period of two months from the period of notification (Salmon, 2012). The commission is mandated to decide whether a measure is aided or not or whether it is added but compatible with market forces and also to investigate the effects of the market forces. The commission is mandated to begin an investigation procedure and carry out an assessment as to determine possible grounds of compatibility. The commission less restri cted with when it comes to investigations and thus able to carry out investigations any time it deems appropriate. The final commission decision closes its formal investigation and it then makes recommendations regarding its findings. The commission recommends whether a measure is an aid and if its aid, the commission determines if it’s compatible with the market forces (Salmon, 2012). Competition Policy in EU. The experience of the global financial crisis of 2008 and is reinforcing a need for dialogue between the policy makers and the relevant stakeholders (ERT, 2012). Its recommendations are to provide better conditions for growth and investments thus promoting entrepreneurship and job creation. It calls for the need to address the effects of globalization, technological changes as well as emerging economic powers that pose challenge societies face. The EU competition policy is crucial to the internal market since it determines the pattern of investment and the levels of pr ofits to be made from businesses (ERT, 2012). The policy aims at preventing jeopardy in the market especially in times of economic crisis and thus ensuring stability in the market. The adoption of EU competition policy ensures a fair competition in the global scale and thus ultimately benefiting both the producers’

How Impairment Testing and Off-Balance Sheet Liabilities Affect the Essay

How Impairment Testing and Off-Balance Sheet Liabilities Affect the Reliability of Financial Statements - Essay Example When an instrument is not traded in an active market there is great uncertainty about the ultimate amount that can be realized from the instrument in a transaction between knowledgeable willing parties in an arms length transaction (Eipstein and Jermacowicz 2007). In July 2002, the European Union issued a regulation requiring all EU-listed companies to prepare their year-end accounting standards in compliance with IFRS as from December 31st 2005. Following the recent wave of accounting scandals at Enron, Tyco International and WorldCom, as well as the greater concern for off-balance sheet liabilities, the IFRS has issued a number of standards (IAS 32 Financial Instruments Disclosure and Presentation, IAS 39 , IFRS 7 Financial Instruments Disclosures, and IAS 17 Leases) to help reduce bright lines that enable companies to use off-balance sheet financing. In this paper the developments in respect of convergence between national and international accounting standards since 1st January 2005 to present day will be discussed. The impact that off-balance sheet financing and impairment testing may have upon the reliability of financial statements will also be discussed. In the light of all these, the next section argues in respect to the theme of thi s paper. 1.1.1 How impairment testing and off balance sheet Liabilities affect the Reliability of Financial Statements IAS 36 requires companies to test assets for impairment. Basically, the standard requires that tangible assets should be tested for impairment when there is an indication that an asset might be impaired. (Epstein and Jermacowicz, 2007). However, intangible assets having an indefinite useful life must be tested annually for impairment. The impairment test is required to be applied to a cash generating unit, that is, the smallest group of assets for which the entity has identifiable cash flows. During an impairment test, the carrying amount of an asset or group of assets in the cash generating unit is compared with the fair value or value in use (value in use is calculated as the present value of the cash flows expected to be generated from using the asset). The higher of value in use and fair value is taken and compared with the carrying amount and an impairment loss is recognized if the carrying amount is higher than the higher of fair value and value in use. (Epstein and Jermacowiz, 2007). IAS 36 also requires a company to determine at each reporting date whether there are conditions that would indicate that impairment may have occurred and further provides a set of indicators of potential impairment some of which include (Epstein and Jermacowiz, 2007: p. 247): Market value declines for specific assets or cash generating u

Progressive Islam and Environmental Research Paper

Progressive Islam and Environmental - Research Paper Example Any change in Islamic region has often been resisted because it was seen as bringing about western values into the religion. However, with globalization there is need for inter-religious interaction. This necessitates for religions being more accommodative to other religions. This is why many organizations have come about to bring about progress in Islam. This is aimed at making the religion more flexible and only to be based on Islam values and not on strict and rigid rules. This paper discusses the progressive Islam and the environment in which it operates. It is first important to look at the history of Islam in order to discover the need for progressive Islam. By the end of the section you will discover that Islam in itself was not such a strict and rigid religion. The pre-Islamic Arab society was made up of unbelievers. There was need for change at social and political and moral and spiritual level. The need for change at moral and spiritual level met greater resistance than nee d for change at social and political level. This is because the Meccan Society was spiritually and morally stagnant. The spiritual and moral values kept going down. The tribes in the society carried out trade, which brought profits and great wealth. The wealth was concentrated in the few which led them to neglect others. There were all sorts of Idol worship and superstitions in the society. This sort of spiritual degradation was common among the Meccan Arabs. Their customs and traditions became an obstacle to change. Examples of this included burying girl child alive, maltreatment of women and sexual immorality. During this time there were no teachings or writings that could guide the society. The society worshipped the ancestors. There was great religious vacuum in the society. The religion that was around the Arabs was Christianity which they were unwilling to accept because it was associated with Roman dictatorship, which they were against. They argued that accepting Christianity was like losing their independence. The gap between the rich and the poor began causing tensions among the Meccan society. This led to the rise of Qur’an teachings. The teachings responded to these tensions by stressing on knowledge, justice by redistributing wealth in the society and spiritual and moral uplift. This was to solve most of the problems in the Meccan Society. As it can be seen, Islam arose not only as a movement for change but also as a moral and spiritual force. Its insistence on knowledge, social justice, spiritual and moral justice makes the religion inherently progressive. Islam taken from its origin does not need advocating for progressiveness. It responded to moral spiritual and social needs of all. The Qur’an teachings are sympathetic to the weak in the society and gives equal rights to women as men in the society. The Qur’an gives out the rights of women in marriage and inheritance of property and states that women should be given equal di gnity. For this religion to be progressive it must accept the gender equality. The progressive aspects of Islam were lost. The pre-Islamic traditions were not abandoned even after embracing Islam. The poor attitude towards women remained. The people even attempted to interpret the Qur’an together with their traditional believes. This led them to develop their own rules alongside the Qur’an. These laws were known as Sheri’ah. Some of these laws went against the teachings of Qur’an. Take for example allowing triple divorce which was a condemned

Customer Care And Complaint Resolution Policies Commerce Essay

Customer Care And Complaint Resolution Policies Commerce Essay At Romans Pizza, According to Chenet and Johansen (2006) customer care is the ability to inspire trust by being courteous, knowing ones products and understanding the customers needs. Complaint Resolution Policies are defined as To see the analysis of customer care and complaint resolution policies at Romans Pizza, this project consists of five chapters. Chapter 1 will explain the background and brief description of Romans Pizza which will be including the background of Romans pizza, about the good and the service of the product and lastly about the industry. While chapter 2 is based on customer care policy, vision and mission statement of Romans Pizza and their impacts on customer care operations. In chapter 3 all complaints which Romans Pizza face frequently will be touched and ways of logging complaints by customers and who is responsible for attending customers complaints. Chapter 4 will look at the resolution process followed by Romans Pizza and turn around time taken to resolve the complaints and how the VIP customers are handled while chapter 5 will focus on the review process of the complaints raised by customers including how the escalations are handled and how complaint resolution closed. However a s researchers we will also recommend to the management in terms of how they can improve on customer service considering that this is a more competitive and even globalized world .this research work shall be handed over to management. CHAPTER 1 THE FIRM Researchers used Romans Pizza Time Beaters (Pvt) Ltd as a case study and conducted a research based on an Analysis of Customer Care and Complaint resolution Policies. This firm was found in 1993 when Arthur Nicolakakis bought over a struggling Pizzeria. He had a vision to provide the best quality product at the lowest price. Its goal today is still to be the best value for money in the industry. Here in Botswana its operations started in September 2010, opening a single outlet in Gaborone which is located at Game City mall. It is said to be opening other operations in Francistown-Blue Jacket Street, Phakalane, and Square Mart Mall. The competition in this industry is very tough as new entrants enter in succession. PRODUCTS It is producing and selling pizzas. They range from sizes small, medium and large. A customer can either book for a pizza over the phone or in person, and it takes about 10 minutes for it to be ready. Various pizzas are produced with different flavours and taste depending on the ingredients used by the production department at Romans Pizza Time Beaters (Pvt) Ltd. They also sell beverages such as water and soft drinks. THE INDUSRTY Romans Pizza Time Beaters (Pvt) Ltd falls under hotel catering industry. Its competitors include Debonairs Pizza, other restaurants who are selling the same products and Pizza Den. Romans Pizza Time Beaters (Pty) Ltd has also branches in South Africa. Time Beaters (Pvt) Ltd was incorporated in 2010 to provide timely and precise transportation to product providers. CHAPTER 2 CUSTOMER CARE POLICY AND VISION Customer care policy refers to the guide lines that are adhered by the organization when it is dealing with the customers whenever there is a problem. Usually such issues are expressed in vision and mission of the company in relation to the customers. MISSION Mission refers to what an organization aim for its purpose and existence as a supplier or producer of goods and provider of a service to the organization, (Schermerhorn, 2008). Romans Pizza Time Beaters (Pvt) Ltd mission is The Pledge Every Romans Pizza meal is made from the finest imported ingredients, all the way from Greece and Italy, as well as the freshest local ingredients. All meals are prepared to order and are therefore guaranteed to be fresh, delicious and straight from t he oven. The staffs ensure that the pizza experience is truly fit for a king. These are pizza perfectionists, it with and can prove it with the proud and passionate price promotion. Vision refers to the future predictions of the business in relation to what it offers in terms of services that it offer, (Schermerhorn, 2008). Romans Pizzas vision is to be one of the best in selling pizza and to provide customers with the best value and to provide the best quality product at the lowest price. Its goal today is still to be the best value for money in the industry. IMPACTS OF THE MISSION ON CUSTOMERS This mission has a very big effect on customers as what comes into their mind immediately they see the mission statements. They will opt to buy at Romans Pizza because most customers like to be associated with value and quality. So if Romans Pizza does not live up with the expectation of the customers that may work against their success of the business and mission. CHAPTER 3 FREQUENTLY FACED COMPLAINTS Definition of a complaint According to Chenet and Johansen (2006) a complaint is a chance of introspecting what could have been gone wrong and caused dissatisfaction. It can also be referred to as an expression of any dissatisfaction. Ways of logging in the complaints Customers who are willing to complain can pose their complaints via the companys telephone number The company also has a suggestion box displayed on the counter. What management do they will summon all the staff and brief them about the complaints raised by customers and coming up with a solution. The other mode of complaining by customers is through face-to-face. This includes face to face interaction between the customer, and a customer service representative of romans pizza, and then the matter is solved in the floor. The customers are supposed to report their complaints to the sales representative before reaching the manager. Process of logging in the complaints Customers have a way or process of complaining that is arranged by management of Romans Pizza. First of all, complaining customers raise their complaints to the sales representative. The sales representative can resolve the matter at hand if it does not require the top management. If the sales representative is failing to solve the matter, it is then directed directly to the manager. At Romans Pizza complaint numbers are not issued as complaints which are raised by customers are very average and minimal and they do not take long to solve a complaint so this avoid keeping customers waiting. Commonly raised complaints from customers Some of the complaints which are frequently by customers are as follows; Waiting period Sometimes customers say they take a very long time waiting for the pizza to be ready. Some customers order hot pizzas and want them right away but according to the Production manager, a single pizza takes about 10 minutes to be well cooked. Hygiene The level of hygiene at Romans Pizza does not impress some customers because one of the customers stated that it is not clean since there are always flies in the eating area, and the producers or cooks do not put on their hats properly thus chances of their hair falling in the food are very high. Wrong orders Another complaint that is raised is a mismatch of the product that customers have ordered. For instance, a customer might order a pizza in thick flavour and the seller can probably give the customer a thin base. This is usually due to many customers buying at the same time. The number of complaints that management of Romans pizza handle in a day cannot be measured as sometimes there are no complaints at all. In some days, one-two or three complaints can be raised and most of the time there are no complaints raised, they are very average in terms of number. CHAPTER 4 THE RESOLUTION PROCESS THE COMPLAINT RESOLUTION PROCESS (LIST) Complaint resolution processes are the steps which are used by management of a business by way A company can use the `LIST` method of solving a raised complaint by a customer. What happens is that when a customer is dissatisfied with any service pertaining a company in which he or she interacted he will be listened to. After a customer has complained and listened to the customer service provider will then isolate the core and associated problems by asking the complainer some questions. Then the service provider will then solve the problem as quickly as possible and by so doing the customer will be informed. The last step of this method is to take the feedback from the customer to ensure that he is satisfied. Researchers have discovered that Romans Pizza also use the same procedure while trying to solve complaints raised by customers. First of all management listen to a complaint raised by customers and look at where could have been the problem by asking the customer some questions that are related to the complaint. A service provider will make sort of a dialogue with the customer and if its a minor issue that can be solved by a service provider he will promptly solve it and if it requires the manager it will be passed on where he will settle the complaint. After all respond will be taken from the customer and will be informed. Usually each and every complaint is resolved using this same procedure. Escalation process Refers to Standard Turn around time Refers to time set to completing a process or an event that was done previously, (Kotelnikov, 2001). As different customers uses different means of logging in complaints so the turn around time also differs at Romans Pizza and depend on the type of complaints raised, but usually a complaint that is raised over the phone takes about 5 minutes to be solved and face-to-face complaint takes a very short time which is usually 2 minutes. Definition of Deviations Chenet and Johansen (2006) define deviations as a change from an agreement. As for the resolution process each and every customer is given the same priority and the process is the same while attending customers, even VIP customers. According to the customer service provider at Romans Pizza what the customer asks they provide in terms of services and said they appreciate customers complaints as they help in capitalising the mistakes done so as to work on it so that it can never repeat again. CHAPTER 5 THE REVIEW PROCESS ANALYSIS OF COMPLAINTS The staffs of Romans Pizza normally handle meetings every week after the complaints have been collected. They then try to come up with ideas as to how to solve those complaints and strategies to ensure customer satisfaction. They can make themselves better in giving the good customer service which makes them a good competitor against other rivals. HANDLING OF ESCALATIONS Romans Pizza normally make sure that those complaints that are frequently raised by the customers are known throughout the company so that those kinds of complaints can be prevented in the future. TURNAROUND TIME This refers to a set offered for completing a process or on event as done in the previous process or an event (Kotelnikov, 2001). The maximum time taken to resolve the customers complaint does not take more than 30 minutes. Time is considered as money at Romans Pizza the moment a complaint arise the customer care providers immediately takes action and if the complaint is not solved the manager is engaged to assist to solve the problem. This process does not take hour since the customer might lose patience and confidence in the company. COMPLAINT RESOLUTION CLOSURE At the end the branch manager of Romans Pizza should solve customers complaint fairly, that is to say the branch manager should be and give the customer compensation to ensure customer satisfaction and create a good image for the company. After the sale customer satisfaction is checked by calling back the customer to find out if they are satisfied with decision taken to solve the complaints. Conclusion To sum up the project, researchers can conclude that customer service is an integral part in a business for it to be successful and if it provides good quality service, more customers can be obtained and existing customers retained. Thats what Romans Pizza and Time Beaters (Pvt) Ltd is trying to do and if they keep on serving customers with quality they can gain edge over their competitors. Recommendations Romans pizza should improve the hygienic state of their company since it is not good for the health of the customer. The waitress must pay attention when the customers place orders and also brief about the variety of pizzas available in order to avoid mismatch in the products. Also the time estimated for the pizza to be ready should be taken into consideration because sometimes the time promised to the customers for the pizza to be ready is exceeded. The Romans pizza should not take more time to place the orders and should not make the customers to wait for a long time .

True Grit Vs Old Man And The S :: essays research papers

Comparative Essay Between The Old Man and the Sea and True Grit The Old Man and the Sea, by Ernest Hemingway, a simply written novel of an old man's singular struggle, while trying to catch a fish, against forces of the sea overpowering him and True Grit, by Charles Portis, a gripping western, placing you in the middle of the action during a girl's quest with two other men to get revenge for her father's murder, are two works united in several ways. Many similarities throughout both works appeared evident. Plot, theme, and characterization categorize those similarities.   Ã‚  Ã‚  Ã‚  Ã‚  First of all, in plot, the works share the same event progression. An early start, a determined drive, a final showdown, and an attempt to continue the achievement. The intentions were to simply accomplish no matter what the circumstance. The Old Man set out early in the morning as indicated here, '…he began to row out of the harbour in the dark.'; In True Grit, Mattie, a girl bent on avenging her father's death, Rooster, a federal marshal, and LaBoeuf, a Texas Ranger, set off when, 'It was still dark outside and bitter cold although mercifully there was little wind.'; The dedication involved in the characters' pursuits becomes more evident later on. 'He is a great fish,'; the old man told himself, 'and I must convince him not to learn his strength…'; As it was also with the Mattie from True Grit. 'I knew both of them (Rooster and LaBoeuf) were waiting for me to complain or say something that would make me out to be a 'tenderfoot.' I was determined not to give them anything to chaff me about.'; Her intents were not purely superficial though. Her anger toward '… a coward going by the name of Tom Chaney,'; was a key factor in driving her to achieve her purpose. Finally, after toiling with the fish, the Old Man, '…took all his pain and what was left of his strength and his long gone pride and he put it against the fish's agony,'; in his last bout with the great fish. The same sort of event occurs at the same point in the story line in True Grit. 'Rooster said, 'Fill your hand you son of a bitch!' and he took the reins in his teeth and pulled the other saddle revolver and drove his spurs into the flanks of his strong horse Bo and charged directly at the bandits.